Legal

Privacy Policy

This policy describes how DIRE MONEY TRANSMITTER LLC collects, uses, and protects personal information in connection with the Dire Money platform and website.

1. Information We Collect

DIRE MONEY TRANSMITTER LLC collects personal information necessary to provide exchange and wallet services, including:

  • Account and identity information: name, email, phone number, date of birth, government-issued ID
  • Address and location data: residential address, geographic indicators for compliance
  • Financial information: bank account details, wallet addresses, transaction history
  • Device and usage data: IP address, device type, browser information, trading activity
  • Communication records: support inquiries, email correspondence
  • KYC/AML data: verification status, compliance screening results, beneficial ownership records

2. How We Use Your Information

We process your personal information for the following purposes:

  • Service provision: account creation, exchange transactions, wallet management, customer support
  • Regulatory compliance: KYC verification, AML screening, FinCEN reporting, transaction monitoring
  • Fraud prevention: detecting suspicious trading patterns and account misuse
  • Service improvement: analytics on user behavior and platform optimization
  • Communication: transaction confirmations, security alerts, policy updates
  • Legal obligations: audit trails, regulatory correspondence, dispute resolution

3. Legal Basis for Processing

We process personal information under the following legal bases:

  • Contract: processing necessary to execute your service agreement for exchange and wallet services
  • Regulatory obligation: compliance with FinCEN, NFA, and state money transmitter licensing laws
  • Legitimate interest: fraud prevention, platform security, service quality maintenance
  • Consent: where explicitly obtained for optional processing activities

4. Data Retention

We retain personal information according to the following schedule:

  • Active account data: retained during account lifecycle plus 7 years post-closure (regulatory requirement)
  • Transaction records: 10 years for AML compliance and audit trail purposes
  • KYC verification data: 7 years after account closure per FinCEN guidelines
  • Communication logs: 5 years for compliance and dispute resolution
  • Service logs: up to 90 days for operational analysis, then archived
  • Marketing communications: retained until opt-out request received

5. Data Sharing & Disclosure

We share personal information only as follows:

  • Regulatory agencies: FinCEN, NFA, state financial regulators, law enforcement (legally required)
  • Service providers: payment processors, identity verification vendors, infrastructure providers
  • Financial institutions: banks, wallet partners, compliance screening services
  • Legal process: courts, subpoenas, governmental investigations
  • Business transfer: in case of acquisition or asset sale (with notice)
  • We do NOT sell personal information to third parties for marketing purposes

6. International Data Transfer

Dire Money operates in the United States. Personal information collected from non-US jurisdictions is processed in the US subject to applicable legal frameworks. By using our platform, you consent to transfer of your data to the United States.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal information we hold about you
  • Correction: request correction of inaccurate or incomplete information
  • Deletion: request deletion of personal information (subject to regulatory retention requirements)
  • Portability: request export of your data in a structured, portable format
  • Objection: object to certain processing activities (e.g., marketing communications)
  • Withdrawal of consent: withdraw consent for optional processing
  • Complaint: lodge a complaint with your applicable data protection authority

To exercise these rights, contact support@diremoneyllc.co.com.

8. Security Measures

We implement industry-standard technical and organizational security measures to protect personal information:

  • Encryption: data in transit (TLS) and at rest (AES-256)
  • Access controls: role-based permissions, multi-factor authentication
  • Audit trails: immutable logging of all data access and modifications
  • Regular testing: penetration testing, vulnerability assessments, security audits
  • Incident response: documented procedures for breach detection and notification
  • Vendor management: security requirements in service provider agreements

No security system is completely impenetrable. While we strive for the highest standard, we cannot guarantee absolute security.

9. Children & Minors

Dire Money services are not directed to individuals under age 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete such information promptly.

10. Third-Party Links & Services

Our website may contain links to third-party websites, payment processors, or identity verification services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Policy Updates & Notification

We may update this Privacy Policy periodically. We will notify users of material changes via email or prominent notice on the website. Your continued use of Dire Money following such notification constitutes acceptance of the updated policy. Last updated: April 2026.

12. Contact Information

For privacy-related inquiries or data subject requests:

DIRE MONEY TRANSMITTER LLC
Email: support@diremoneyllc.co.com
Phone: +1 360 748 2605
Address: 9000 Renton Ave S Unit 1, Seattle, Washington 98118, USA